If ever you have experienced something about the product or service what do you usually do? In my personal experience, I do call a customer representative rather than emailing them because talking to them is faster than to wait for a response in an email that sometime in most cases takes more than 24 hours before then email you back in your concerns.
A good customer representative is important in every business because this person knows the concerns of every customer and their needs. I remembered once, I had an experienced calling a company's customer hotline because of a payment issue that did not reflect and although that obviously they are saying the same thing over and over every time I talked to them but they are making sure that you will get the answer that you wanted and I think that is one of the qualities of a great and effective customer service company must have. Customer service assumes a significant job in an association's capacity to create salary and income, ought to be incorporated as a component of a general way to deal with deliberate improvement.
